DigiBux Terms & Conditions for Sellers and Delivery Riders

Effective Date: March 25, 2025

Welcome to DigiBux!

These Terms & Conditions outline the rights, responsibilities, and guidelines for sellers and delivery riders using the DigiBux platform.

By signing up and using DigiBux, you agree to comply with these terms.

If you do not agree, please discontinue use immediately.

 

1. Definitions

·         DigiBux – The online marketplace platform facilitating digital and physical product transactions between sellers and buyers.

·         Seller – An individual or business listing digital or physical products for sale through DigiBux.

·         Rider – An individual registered on the DigiBux Rider App responsible for delivering orders.

·         Buyer/Customer – A person purchasing products through DigiBux.

·         Delivery Request – An assigned delivery task through the DigiBux Rider App.

 

2. Eligibility & Account Registration

For Sellers:

·         You must be at least 18 years old and legally capable of entering into agreements.

·         You must provide accurate and verifiable information, including your name, business details, contact details, and payment information.

·         You are responsible for maintaining your account login credentials, security, and confidentiality.

·         DigiBux reserves the right to approve, reject, or suspend seller accounts at its sole discretion.

·         Must comply with DigiBux’s policies and local laws.

For Riders:

·         Minimum Requirements: You must be at least 18 years old with a valid government-issued driver’s license and have a registered vehicle (if applicable).

·         Account Setup: Riders must provide accurate personal information and vehicle and banking details.

·         Device & Internet: Riders must have a smartphone with the DigiBux Rider App installed and an active internet connection.

·         Background Check: DigiBux will conduct identity and background verification before approving a rider’s account.

 

3. Product Listing, Selling & Delivery Guidelines

For Sellers:

·         Only legal digital and physical products that comply with local laws and DigiBux policies can be listed.

·         Sellers must have the legal right to sell any digital product listed on DigiBux.

·         By listing products, you grant DigiBux a non-exclusive license to display, promote, and distribute your content on the platform.

·         Product descriptions, images, and pricing must be accurate, complete, and not misleading.

Prohibited Content: You must not sell illegal, pirated, or restricted digital content, including but not limited to:

·         Copyrighted material without permission

·         Hacking tools, malware, or phishing-related content

·         Explicit materials, fraudulent goods, and violent or defamatory content

·         DigiBux reserves the right to remove any product listings that violate these Terms.

·         DigiBux respects intellectual property rights and will take action against copyright violations.

For Riders:

·         Timely Deliveries: Riders must complete deliveries within the estimated time.

·         Package Handling: Riders must handle products carefully and ensure they reach the customer in good condition.

·         Professional Conduct: Riders must maintain professionalism, avoid misconduct, and respect all customers and merchants.

·         Delivery Confirmation: Riders must confirm order pickups and drop-offs via the DigiBux Rider App on every delivery.

·         Compliance with Local Laws: Riders must adhere to all traffic rules and local regulations when making deliveries.

·         In case of undelivered items, riders must follow DigiBux’s protocol.

 

4. Order Fulfillment & Customer Support

For Sellers:

·         As a seller, you must ensure instant or timely delivery of digital products upon successful payment.

·         If a buyer experiences issues with a digital product, you must provide customer support and resolutions within a reasonable timeframe.

·         Orders must be fulfilled promptly, and customer concerns must be addressed promptly.

·         Refunds and order disputes must be handled under DigiBux's Return Policy.

·         DigiBux may intervene in disputes to facilitate fair resolutions; the final decision lies with the platform.

Delivery Process for Riders:

·         Accepting Orders: Riders may accept or decline delivery requests based on availability.

·         Pick-Up & Drop-Off: Riders must verify order details before pick-up and ensure proper handover to the customer.

·         Failed Deliveries: If a delivery cannot be completed, the rider must follow DigiBux’s protocol for handling undelivered items.

 

5. Payments & Fees

For Sellers:

·         DigiBux charges a commission fee on each successful sale, subject to change with prior notice.

·         Sellers will receive payouts via bank transfer or e-wallets, subject to processing times and applicable transaction fees.

·         DigiBux is not responsible for delays or issues caused by third-party payment providers.

·         Sellers are responsible for complying with tax regulations applicable in their jurisdiction.

For Riders:

·         Delivery Fees & Incentives: Riders earn per completed delivery, with potential bonuses based on performance.

·         Payouts: Payments are made weekly or per the DigiBux payment schedule.

·         Deductions: Any applicable service fees or penalties will be deducted from earnings.

·         Cash-on-Delivery (COD): If handling COD transactions, riders must promptly remit collected payments to DigiBux or merchants as instructed.

 

6. Prohibited Conduct & Activities

·         Sellers and Riders must not engage in fraud, misrepresentation, unauthorized transactions, or any activity violating DigiBux policies.

·         Violation of this section may result in account suspension or termination.

Sellers must not engage in fraudulent activities, including but not limited to:

For Sellers:

Sellers must not engage in fraudulent activities, including but not limited to:

§  Misrepresenting product details

§  Manipulating reviews and ratings

§  Conducting transactions outside the DigiBux platform

§  Using bots, exploits, or automation to gain an unfair advantage

Sellers must not sell restricted content.

For Riders:

·         Tampering with Orders: Riders must not alter, open, or consume any delivered items.

·         Fraudulent Activity: Riders must not engage in fraudulent practices, including fake deliveries or unauthorized payments.

·         Unprofessional Behavior: Riders must not harass, threaten, or engage in inappropriate conduct with buyers or sellers.

·         Unauthorized Vehicle Use: Riders must only use registered vehicles for deliveries.

 

7. Safety & Liability

For Sellers:

·         DigiBux only acts as a marketplace connecting sellers and buyers.

·         DigiBux is not liable for product quality, functionality, or any damages arising from transactions, but it implements a strict policy on sellers' accountability to list quality products on the platform.

·         DigiBux does not guarantee continuous, uninterrupted service due to maintenance, upgrades, or unforeseen technical issues.

·         Sellers use DigiBux at their own risk, and the platform shall not be held responsible for financial losses, reputational damages, or legal claims.

For Riders:

·         Personal Safety: Riders must wear appropriate gear, follow traffic laws, and ensure safe driving

·         Accidents & Incidents: Riders must immediately report any accidents or issues affecting a delivery to DigiBux Support.

·         Liability: DigiBux is not responsible for personal injuries, vehicle damages, or accidents occurring during deliveries. Riders are responsible for maintaining their own vehicle insurance.

 

8. Account Suspension & Termination

For Sellers:

·         DigiBux reserves the right to suspend or terminate seller accounts for fraudulent activities, multiple complaints from buyers, or violations of these Terms & Conditions.

·         Terminated sellers forfeit any pending payouts if found in violation of policies.

·         Sellers may request account closure by contacting DigiBux Support.

For Riders:

·         DigiBux reserves the right to suspend or terminate riders' accounts for repeated failure to complete deliveries, fraudulent or illegal activities, multiple complaints from customers or merchants, or violations of these Terms & Conditions.

·         Terminated riders forfeit any pending payouts if found in violation of policies.

·         Riders may also choose to deactivate their account by contacting DigiBux Support.

 

9. Privacy & Data Protection

·         DigiBux collects and processes all users’ data as outlined in the Privacy Policy.

·         Riders' location and personal data are used solely for delivery operations and platform improvements.

·         All personal information is used solely for platform operations and improvements.

·         Your data is protected, and DigiBux will not sell or misuse your information.

 

10. Updates to These Terms

DigiBux may update these Terms & Conditions at any time. Continued use of the platform, the Seller App, and the Rider App after updates constitutes acceptance of the latest terms.

 

11. Contact Information

For any questions or support, please contact:

• Email: support@digibux.ph
• Customer Support: +639693690269

By using DigiBux, you acknowledge that you have read, understood, and agreed to abide by these Terms & Conditions.

DigiBux – Empowering Digital Commerce & Seamless Deliveries.