DigiBux Privacy Policy for Sellers and Delivery Riders

For Sellers:

Effective Date: March 25, 2025

At DigiBux, we value your privacy and are committed to protecting the personal information of our sellers.

This Privacy Policy explains how we collect, use, store, and protect your data when you use the DigiBux Seller App.

By registering as a seller and using our platform, you agree to the practices described in this policy. If you do not agree, please discontinue the use of the app.

1. Information We Collect

We collect the following types of information when you register and use the DigiBux Seller App:

1.1 Personal & Business Information

✔ Full Name
✔ Business Name (if applicable)
✔ Email Address
✔ Phone Number
✔ Profile Photo
✔ Government-issued ID (for verification)
✔ Business Registration Documents (if applicable)

1.2 Financial & Payment Information

✔ Bank Account or E-wallet Details (for payouts)
✔ Payment Transaction History

1.3 Store & Product Information

✔ Store Name & Description
✔ Product Listings, Prices, & Inventory Data
✔ Order & Sales History

1.4 Location & Device Information

✔ Business Address (for physical sellers)
✔ IP Address
✔ Device Type, OS, and App Usage Data

1.5 Communication & Support Data

✔ Messages & interactions with buyers
✔ Customer service inquiries & feedback

2. How We Use Your Information

DigiBux processes your data for the following purposes:

✔  To Provide & Improve Services – We use your data to enable product listings, transactions, and sales tracking.
✔  To Process Payments – Your bank or e-wallet details ensure proper payouts for completed sales.
✔  To Enhance Buyer Trust – Verification data helps confirm seller authenticity and build customer confidence.
✔  To Prevent Fraud & Ensure Security – We monitor transactions for fraudulent activity.
✔  To Provide Customer Support – We use your information to respond to inquiries and resolve disputes.
✔  To Comply with Legal Requirements – Your data may be used to meet regulatory and tax compliance obligations.

3. How We Share Your Information

We DO NOT sell or rent your personal data. However, we may share your information in the following cases:

✔ With Buyers: Basic seller information (store name, contact details, location) may be shared to facilitate transactions.
✔ With Service Providers: Third-party payment processors, analytics services, and marketing tools help us improve our platform.
✔ With Legal Authorities: If required by law, we may disclose your information to government agencies or regulatory bodies.
✔ With Business Partners: In case of a merger or acquisition, your data may be transferred to the new entity.

4. Data Security & Retention

✔ Data Protection: Your data is stored securely using encryption and security measures to prevent unauthorized access.
✔ Retention Period: We keep your seller information as long as your account is active or as required by law.
✔ Account Deletion: You can request account deletion through DigiBux Support, subject to legal and financial record-keeping requirements.

5. Your Rights & Choices

✔  Access & Update: You can update your seller profile and payment details in the Seller App Settings.
✔  Withdraw Consent: You may opt out of marketing communications at any time.
✔  Request Data Deletion: You can request removal of your account and personal data, subject to legal obligations.

6. Third-Party Services & Links

The DigiBux Seller App may contain links to third-party services (e.g., payment gateways). We are not responsible for their privacy practices. Please review their policies separately.

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated through the DigiBux Seller App or via email. Continued use of the app means you accept the updated policy.

For Delivery Riders:

Effective Date: March 25, 2025

At DigiBux, we respect your privacy and are committed to protecting the personal data of our delivery riders.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the DigiBux Rider App.

By registering as a rider and using our platform, you agree to the practices described in this policy.

If you do not agree, please discontinue use of the app.

1. Information We Collect

We collect the following types of information when you use the DigiBux Rider App:

1.1 Personal Information

✔ Full Name
✔ Phone Number
✔ Email Address
✔ Profile Photo
✔ Government-issued ID (for verification)
✔ Vehicle Registration & License Details

1.2 Location & Device Information

✔ Real-time GPS location while using the DigiBux Rider App
✔ IP Address
✔ Device Type, OS, and App Usage Data

1.3 Financial Information

✔ Bank Account Details (for payouts)
✔ Payment Transaction History

1.4 Delivery & Activity Data

✔ Order Pick-Up and Drop-Off Locations
✔ Delivery Time & Performance Data
✔ Communication with Customers & Merchants

2. How We Use Your Information

DigiBux processes your information for the following purposes:

• To Provide & Improve Services – We use your data to facilitate deliveries, assign orders, and enhance rider performance.
• To Ensure Safety & Security – Location tracking helps verify deliveries and prevent fraud.
• To Process Payments – We use financial details to ensure accurate rider payouts.
• To Communicate with You – We may send updates, support messages, and important notifications.
• To Comply with Legal Obligations – Your data may be used to comply with government regulations.

3. How We Share Your Information

We DO NOT sell or rent your personal data. However, we may share your information in the following cases:

✔ With Merchants & Customers: Your name and contact details may be shared to facilitate deliveries.
✔ With Service Providers: Third-party payment processors and analytics services help us run the platform efficiently.
✔ With Legal Authorities: If required by law, we may disclose your information to law enforcement or regulatory bodies.
✔ With Business Partners: In case of mergers, acquisitions, or partnerships, your data may be transferred to the new entity.

4. Location Tracking & Data Use

Real-time tracking is required while you are actively making deliveries to:
✔ Accurately assign orders
✔ Track deliveries for customer safety
✔ Improve route efficiency

Your location is NOT tracked when you are offline or not on an active delivery.

5. Data Retention & Security

✔ Data Storage: Your personal data is securely stored in encrypted systems.
✔ Data Retention: We retain rider data for as long as required to provide services or comply with regulations.
✔ Account Deletion: If you wish to delete your account, you can request removal through DigiBux Support.

6. Your Rights &

• Access & Update: You can view and update your personal details in the Rider App Settings.
• Withdraw Consent: You may opt out of non-essential communications.
• Data Deletion: You can request deletion of your account and data, subject to legal retention requirements.

7. Third-Party Links & Services

The DigiBux Rider App may contain links to third-party services (e.g., payment processors). We are not responsible for their privacy practices. Please review their policies separately.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. If there are significant changes, we will notify you via the DigiBux Rider App or email. Continued use of the app means you accept the updated terms.

Contact Us

For any privacy-related questions or requests, please contact:

• Email: support@digibux.ph
• Customer Support: +639693690269

By using the DigiBux App, you acknowledge that you have read, understood, and agreed to abide by these Privacy Policy

DigiBux – Empowering Digital Commerce & Seamless Deliveries.